Director of Customer Success

About Sourceress

Our mission is to help people find work that matters and make it easier to build great teams. We believe that the world is better when people understand the opportunities available to them. Our human-assisted AI platform delivers great results to our customers (customer quote: "I'd have a panic attack if you guys stopped existing").

Because of this, we raised money at one of the highest ever valuations coming out of YCombinator (from OpenAI researchers, Lightspeed Venture Partners, and others.) Our CEO scaled Dropbox from 200 to 1200 people as Chief of Staff, and our team has previously sold companies, published machine learning research, and worked at Google, Airbnb, McKinsey, etc.

About the role

This role is a unique opportunity to build a world-class customer success organization from the ground up, with the full support of the entire business behind you. We each care deeply about providing a great customer experience, and all of Product, Engineering, and Operations is aligned to ensure that our customers are successful and happy.

You’ll be responsible for ensuring predictable customer renewals. You’ll build the processes underlying our customer lifecycle, create a delightful customer experience, and grow and manage the customer success team.

In the beginning, you’ll work directly with our customers (recruiting teams and hiring managers at fast-growing mid-market companies) to help them build great teams that drive their missions forward, and to build a deep understanding of their needs.

You’ll also work cross-functionally with both users and our internal team to optimize performance for each customer, improve the product, and deliver a great customer experience.

Requirements
  • 2+ years of experience in customer success roles with $100K+ annual accounts.
  • Experience growing and managing a customer success team.
  • Experience hitting predictable customer renewals through building a reliable customer lifecycle, setting joint goals with customers, creating systematic processes across sales/customer success/product, and setting up a CRM.
  • High EQ and excellent interpersonal skills. You’ll need to build trust quickly, navigate difficult conversations comfortably, and maintain strong customer relationships.
  • A passion for (and track record of) delivering great results for customers.
Nice to haves
  • 4+ years of experience in customer success roles.
  • Previous experience in recruiting.
Benefits
  • Work with a team that cares deeply about customer experience. You will be a primary driver of the features we build to support our customers.
  • Extremely generous budget for personal development, coaching, and mentoring.
  • Flexible working schedule.
  • Free healthy lunches, dinners and snacks.
  • Health, dental, vision, 401(k), etc.
  • Relocation package
Compensation

Salary: $110K - $220K

Equity: 0.5% - 2.5%

To apply

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If we can reduce friction to finding higher impact work, we’ll help people be more productive, feel more fulfilled, and ultimately accelerate human progress.

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