Our mission is to help people find work that matters and make it easier to build great teams. We believe that the world is better when people understand the opportunities available to them. Our human-assisted AI platform delivers great results to our customers (customer quote: "I'd have a panic attack if you guys stopped existing").
Because of this, we raised money at one of the highest ever valuations coming out of YCombinator (from OpenAI researchers, Lightspeed Venture Partners, and others.) Our CEO scaled Dropbox from 200 to 1200 people as Chief of Staff, and our team has previously sold companies, published machine learning research, and worked at Google, Airbnb, McKinsey, etc.
This role is a unique opportunity to build a world-class customer success organization from the ground up, with the full support of the entire business behind you. We each care deeply about providing a great customer experience, and all of Product, Engineering, and Operations is aligned to ensure that our customers are successful and happy.
You’ll be responsible for ensuring predictable customer renewals. You’ll build the processes underlying our customer lifecycle, create a delightful customer experience, and grow and manage the customer success team.
In the beginning, you’ll work directly with our customers (recruiting teams and hiring managers at fast-growing mid-market companies) to help them build great teams that drive their missions forward, and to build a deep understanding of their needs.
You’ll also work cross-functionally with both users and our internal team to optimize performance for each customer, improve the product, and deliver a great customer experience.
Salary: $110K - $220K
Equity: 0.5% - 2.5%
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